Terminal. Never enters the pipeline.
Done when: Payment collected (→ Cash Collected), moves to reschedule, or moves to Not Ready.
Long-term nurture. Returns to Active Deals on re-engagement.
Done when: Call rebooked (→ Active Deals) or exits to Ghosted.
Terminal exit. Long-term nurture continues.
Done when: Payment confirmed, Client Ops briefed, onboarding triggered.